Delivery & Refund Policy

GoWorldeSIM eSIMs are delivered digitally. This policy explains how and when you receive your eSIM, and the circumstances under which a refund or replacement may be provided.

1. How delivery works

After your payment is confirmed, your eSIM QR code and installation instructions are sent to the email address you provided at checkout. There is no physical shipping — everything is delivered electronically.

2. Delivery time

Most eSIMs are delivered within a few minutes of successful payment. In some cases provisioning can take up to 30–90 seconds longer while the supplier prepares your eSIM. If you have not received your eSIM after a short wait, check your spam folder and then contact support.

3. Didn't receive your eSIM?

If your delivery email does not arrive, please:

• Check your spam or junk folder.
• Confirm the email address entered at checkout was correct.
• Contact us with your order reference so we can resend it.

4. Refunds and replacements

Because eSIMs are digital and tied to a unique QR code, refunds are limited. A refund or replacement may be considered when:

• The eSIM was never delivered and we cannot resolve the delivery issue.
• The eSIM is faulty and cannot be activated, confirmed by our support team.
• You have not yet installed or activated the eSIM and request cancellation promptly.

Once a QR code has been installed or activated, the eSIM is generally non-refundable. Issues caused by an incompatible or locked device are not eligible for refund, since compatibility is the customer's responsibility.

5. How to request help

Contact our support team at info@heeratravel.com with your order reference and a description of the issue. We aim to respond quickly and resolve delivery problems as a priority.